Need to get in touch with us? Email us at:

Important Notice: Understanding Import Custom Charges for Non-UK Orders


At Games Connection, we greatly appreciate the trust and support you've shown by choosing our products. As part of our commitment to transparency and providing the best service possible, we want to inform our valued international customers about an essential aspect of ordering from outside the UK – import custom charges.

Understanding Import Custom Charges:

When placing an order from outside the United Kingdom, it's crucial to be aware that your shipment may be subject to import duties, taxes, and fees imposed by the customs authorities in your country. These charges are not included in the product price or shipping cost displayed on our website, as they are determined by your local customs office and government.

Key Points to Note:

  1. Varied Customs Policies:

    • Customs policies vary from country to country, and these charges are entirely determined by your local authorities. It's essential to familiarize yourself with your country's customs regulations to anticipate any potential fees associated with receiving your order.
  2. Calculation of Charges:

    • Import duties, taxes, and fees are typically calculated based on the declared value of the goods, shipping costs, and other relevant charges. These charges are the responsibility of the customer and must be paid upon receipt of the shipment.
  3. Invoicing and Documentation:

    • To comply with international shipping regulations, our packages include the necessary commercial invoices and documentation detailing the contents and value of the shipment. This information is crucial for customs clearance in your country.
  4. Customs Clearance Delays:

    • Customs processing times can vary, and there may be occasional delays in the clearance of shipments. While we do our best to ensure prompt processing and dispatch, we kindly ask for your understanding in case of any unforeseen delays caused by customs procedures.
  5. Contacting Local Customs:

    • If you have specific questions or concerns about customs charges in your country, we recommend reaching out to your local customs office. They can provide detailed information on the applicable fees and policies governing international shipments.


As your dedicated online store, we want to make your shopping experience as seamless as possible. Being informed about potential import custom charges ensures that there are no surprises when your order arrives. We appreciate your understanding and cooperation in this matter, and we remain committed to providing high-quality products and excellent customer service to our global community of customers.

If you have any further questions or need assistance, our customer support team is ready to help. Thank you for choosing Games Connection, and we look forward to serving you with exceptional products and service.


Forgot your password?

Don't have an account yet?
Create account