All our new products come with a 12 months warranty unless stated on the item listing. If you encounter a faulty product we will return and replace the item.
WARRANTIES DO NOT APPLY IF A PRODUCT (A) IS MODIFIED OR TAMPERED WITH (B) IS DAMAGED BY ACTS OF MISUSE, NEGLIGENCE, ACCIDENT, ABUSE, WEAR AND TEAR, UNREASONABLE USE, OR BY ANY CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP (C) HAS HAD THE SERIAL NUMBER ALTERED, DEFACED OR REMOVED; OR (D) THE WARRANTY SEAL ON THE PRODUCT ALTERED, DEFACED OR REMOVED. HAS BEEN DAMAGED BY ACTS OF MISUSE, ABUSE, NEGLIGENCE, ACCIDENT, WEAR AND TEAR, UNREASONABLE USE, OR BY CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP (E) HAS HAD THE SERIAL NUMBER ALTERED, DEFACED OR REMOVED; OR (F) HAS HAD THE WARRANTY SEAL ON THE PRODUCT ALTERED, DEFACED, OR REMOVED.
Customer satisfaction is extremely important to us here at games connection and we understand that occasionally you may need to return an unwanted or faulty item to us.
Please read our returns policy below.
Unwanted item (Distance Selling Regulations)
If you have changed your mind and no longer need the purchased item, we are happy for you to return the unused and unwanted item for a refund.
The criteria for returning unwanted items is:
 You must notify us within 14 working days of receiving the delivery.
 All unwanted items must be unused and if applicable, have the seals intact.
 All items must be returned in the original box and packaging, including manuals, accessories and any free gifts.
 Items must be returned securely and without any damage to the item, box, accessories and any other parts.
 You are responsible in returning the item at your cost. We advise sending via a tracked service.
Faulty Items on arrival
If in the rare instance your item is faulty on arrival, then we will either replace the item or if we are out of stock of the item then a refund will be provided. You must inform us within 28 days of delivery.
12 month warranty
If your item develops a manufacture fault within 12 months of purchase then we will either repair or replace the item for you. In some instances the manufacturer will carry out the repair or technical assistance. If a repair or replacement is not available, then a refund will be provided. We do not accept any non manufacture fault including water damage, item being dropped and tampering with the item.
Damaged Items on Arrival
If the item packaging is visibly damaged on arrival then you should refuse delivery of the item or make a note on the delivery note that the packaging is damaged. You must inform us within 48 hours of delivery that the packaging is damaged, so we can contact the courier and raise the issue with them.
We will replace or refund the item once it has been received back at our warehouse.
Our technicians do test all returns and any item that is not found to be faulty will be returned back to you with a postage charge not exceeding £3.90 for small/Medium items and £9.49 for large/expensive items.
International Returns (Outside the UK)
We advise you contact the manufacturer direct for replacement and repairs of any faulty items. You can also return the item to us for a replacement or refund, at your own cost.
All warranty/manufacturer seals must be still intact for all returns otherwise we will return the item back to you with a postage charge not exceeding £3.90 for small/Medium items and £9.49 for large/expensive items.
All returns should be sent to:
games connection (returns dept.)
Unit S2325, Space Station,
149 ST Paul’s Ave,
Slough, SL2 5EN