FAQ

FAQ

ABOUT THIS AWESOME WEBSITE

What's the deal with this website?

We are official stockists for Astro Gaming, Krikzz, KontrolFreek, Nintendo, Microsoft, Playstation and many other manufacturers.

We started out in 2005 as a retail store and once we conquered and beat all the local Streetfighter players, we decided to develop into an online store and take on all comers from around the world.

Is it safe to use my credit card on this website?

We do not store any of your credit card information or share any details with anyone else. All credit card details and payment information is processed by our payment processor Stripe.

What is your privacy policy?

We will NEVER share your information & details with ANY third party. Who is a third party? We are the first party, you are the second party and a third party is anyone other than us and you. We are 100% committed in NEVER providing any of your details to ANY third party.

What are your telephone opening hours?

Our telephone line is open Monday to Friday between 9am and 4pm except public bank holidays when we are closed and at home playing video games!

SHIPPING & RETURNS

Help my order never arrived! 

Your tracking number will be on the order dispatched email. If you cannot locate the tracking number or is it not working, drop us an email or call us on 01753 885398. Let us know your order number and what your ordered and we will do the rest!

My order arrived damaged or is missing items.

Oh noooooo! We will need to get Super Mario to help replace or locate the item using his power ups! or you can call us on 01753 885398 or send us an email with your order number and highlighting the issue.

Do you ship outside the UK?

We ship items to European countries, United States and Canada. Please use the ‘Quick Contact’ form on the right hand side of this page to contact us for a shipping quote for the item(s) you are interested in.

Dispatch & Delivery.

All orders are hand delivered by our friends Ryu & Ken from Street-fighter and when they are not available we use a tracked service from Royal Mail and UPS.

All items are sent within 24 hours (unless a public holiday) via a tracked service. Small to medium items are sent via Royal Mail or Collect Plus whilst larger and expensive items are sent via UPS or Parcel Force.

All items will need to be signed for when delivered.

We are closed during public holidays as we are busy playing Mario Kart!

I am experiencing issues using my credit card on your site.

If you are experiencing issues using your credit/debit card on the website please double check that you have the available funds on the card or account, expiry date and that you have entered the correct number and verification code from the back of your credit/debit card. If the issues persist then please contact your bank to ensure that no holds have been placed on the credit/debit card.

If you need assistance with placing an order please call us on 01753 885398 and one of our dedicated sales representatives will assist you.

I accidentally put the wrong information on the address form.

How is this possible, it's 2017? Seriously just send us an email at sales@gamesconnection.co.uk or call us on 01753 885398.

Need assistance in choosing the correct product?

With the vast amount of products on offer it can be difficult choosing the correct item. If you need assistance or have questions with regards to a product(s) please call us on 01753 887049 and one of our dedicated sales representatives will be able to assist. 

Warranties.

All our new products come with a 12 months warranty unless stated on the item listing. If you encounter a faulty product we will return and replace the item.

WARRANTIES DO NOT APPLY IF A PRODUCT (A) IS MODIFIED OR TAMPERED WITH (B) IS DAMAGED BY ACTS OF MISUSE, NEGLIGENCE, ACCIDENT, ABUSE, WEAR AND TEAR, UNREASONABLE USE, OR BY ANY CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP (C) HAS HAD THE SERIAL NUMBER ALTERED, DEFACED OR REMOVED; OR (D) THE WARRANTY SEAL ON THE PRODUCT ALTERED, DEFACED OR REMOVED. HAS BEEN DAMAGED BY ACTS OF MISUSE, ABUSE, NEGLIGENCE, ACCIDENT, WEAR AND TEAR, UNREASONABLE USE, OR BY CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP (E) HAS HAD THE SERIAL NUMBER ALTERED, DEFACED OR REMOVED; OR (F) HAS HAD THE WARRANTY SEAL ON THE PRODUCT ALTERED, DEFACED, OR REMOVED.

For all returns and replacements, please see our returns policy.

Correspondence Address 

Games Connection Limited
86-90 Paul Street
London
EC2A 4NE