Frequently Asked Questions

Welcome to our FAQ Page

Privacy Policy

We only collect the information that you choose to provide us with and process it with your consent. We only require minimum personal information from you that is necessary to fulfill your order. We do not sell it or share it with any third party. We are 100% committed to keeping your data safe and never providing to any third party.

We do not store any of your credit card information or share any details with anyone else. All credit card details and payment information is processed by our payment processor Stripe.

Our excellent trustpilot reviews also show customer satisfaction and confidence.

Product Help

1. Power off GameCube.
2. Insert Carby into Digital AV OUT Port.
3. Connect Digital Video Cable (included) from Carby to TV/Monitor.
4. Power on GameCube.

Carby GameCube Insert Location
1. Carby Remote Quick Start
2. Remove clear plastic tab at bottom of remote.
3. With Carby installed and GameCube powered on press OK button to call up GC Video Settings Menu.
4. Use arrow buttons to navigate menu.
5. Use OK button to make selections.
6. The Exit button will exit the pop up menu.
For details about options in the On Screen Display menu refer to the “OSD” section of the GCVideo DVI readme doc

Carby Remote Training
Most any IR remote can be used with the Carby, this just requires a short training sequence. Follow this procedure if you would like to use a remote other than the one included with your Carby:

1. There is a pin hole in the side of the plastic case. Use a paperclip to engage the button inside the case after powering up the GameCube.
Carby Pin Hole
2. The menu shown here will guide you through training your remote to be used with the Carby
Carby Remote Control On Screen Menu

More details about this can be found in the “OSD” section (specifically the “Using with an IR remote” subsection) of the GCVideo DVI readme doc. 

Q. No picture is displaying on the screen
A. The GCHD adapter should click into place and needs to be inserted firmly

Q. My image is split when using component on my CRT
A. If you image is splitting in a way like the images below, simply turn off the line doubler in the IR menu.

Q. My image is very pixelated when using HDMI
A. If your image is coming through over pixelated when using progressive scan mode over HDMI or otherwise it is likely an issue with "Enhanced DVI Mode". For clarification, "Enhanced DVI Mode" is a mode that uses interpolated digital video and audio via the Digital AV connector. While most displays can utilize this signal without issues, some displays are not compatible with this type of signal resulting in an overpixelated image.
If you are experiencing this simply turn off "Enhanced DVI Mode" to remedy the picture, however this will remove the audio signal via HDMI. Instead you can pull audio from the 3.5mm jack or by utilizing the red and white auxiliary cables via the wii component port.

Q. My image is displaying in the wrong colors when using my receiver
A. If your GCHD Mk-II is plugged into a receiver before reaching your TV, and certain display modes like 480p are displaying with incorrect colors(see images below), there is likely an issue with a mode setting on your receiver.
To remedy be sure to disable any "Video Conversion Option" that your receiver is likely using.

Q. How can I get 480p on a PAL console?
A. Using the SD Media Launcher & SWISS homebrew tool you can force compatible games to 480p. Not all PAL games are 480p compatible.

Listed below is our approved collection of software and hardware that is compatible with the GCHD. These products have been thoroughly tested in casual, and professional setups from living room TV's to competitive gaming tournaments. Note that the GCHD is not limited to the use of only the items listed below. This is our list of tools that we have fully tested and used internally.

Approved Software
- SWISS
- GBI

Approved Hardware
- DotStone HDMI Switch 4x1
- OREI HD-104 HDMI Splitter
- AVermedia Live Gamer Portable Capture Card 

The Super 64 only works on NTSC US/J consoles and will not work on UK & European PAL consoles.

Returns

Customer satisfaction is extremely important to us here at games connection and we understand that occasionally you may need to return an unwanted or faulty item to us.

Please read our returns policy below.Unwanted item (Distance Selling Regulations)

If you have changed your mind and no longer need the purchased item, we are happy for you to return the unused and unwanted item for a refund.

The criteria for returning unwanted items is:

[1] You must notify us within 14 working days of receiving the delivery.

[2] All unwanted items must be unused and if applicable, have the seals intact.

[3] All items must be returned in the original box and packaging, including manuals, accessories and any free gifts.

[4] Items must be returned securely and without any damage to the item, box, accessories and any other parts.

[5] You are responsible in returning the item at your cost. We advise sending via a tracked service.

Faulty Items on arrival

If in the rare instance your item is faulty on arrival, then we will either replace the item or if we are out of stock of the item then a refund will be provided. You must inform us within 28 days of delivery.

12 month warranty

If your item develops a manufacture fault within 12 months of purchase then we will either repair or replace the item for you. In some instances the manufacturer will carry out the repair or technical assistance. If a repair or replacement is not available, then a refund will be provided. We do not accept any non manufacture fault including water damage, item being dropped and tampering with the item.

Damaged Items on Arrival

If the item packaging is visibly damaged on arrival then you should refuse delivery of the item or make a note on the delivery note that the packaging is damaged. You must inform us within 48 hours of delivery that the packaging is damaged, so we can contact the courier and raise the issue with them.

We will replace or refund the item once it has been received back at our warehouse.

Testing

Our technicians do test all returns and any item that is not found to be faulty will be returned back to you with a postage charge not exceeding £3.90 for small/Medium items and £9.49 for large/expensive items.

International Returns (Outside the UK)

We advise you contact the manufacturer direct for replacement and repairs of any faulty items. You can also return the item to us for a replacement or refund, at your own cost.

Warranty/Manufacturer Seals

All warranty/manufacturer seals must be still intact for all returns otherwise we will return the item back to you with a postage charge not exceeding £3.90 for small/Medium items and £9.49 for large/expensive items.

Warranty Policy

All our new products come with a 12 months warranty unless stated on the item listing. If you encounter a faulty product we will return and replace the item.

WARRANTIES DO NOT APPLY IF A PRODUCT (A) IS MODIFIED OR TAMPERED WITH (B) IS DAMAGED BY ACTS OF MISUSE, NEGLIGENCE, ACCIDENT, ABUSE, WEAR AND TEAR, UNREASONABLE USE, OR BY ANY CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP (C) HAS HAD THE SERIAL NUMBER ALTERED, DEFACED OR REMOVED; OR (D) THE WARRANTY SEAL ON THE PRODUCT ALTERED, DEFACED OR REMOVED. HAS BEEN DAMAGED BY ACTS OF MISUSE, ABUSE, NEGLIGENCE, ACCIDENT, WEAR AND TEAR, UNREASONABLE USE, OR BY CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP (E) HAS HAD THE SERIAL NUMBER ALTERED, DEFACED OR REMOVED; OR (F) HAS HAD THE WARRANTY SEAL ON THE PRODUCT ALTERED, DEFACED, OR REMOVED.  

Shipping

Help my order never arrived! 

Your tracking number will be on the order dispatched email. If you cannot locate the tracking number or is it not working, drop us an email. Let us know your order number and what your ordered and we will do the rest!

My order arrived damaged or is missing items. 

If your order arrived damaged or is missing any items, email us sales@gamesconnection.co.uk quoting your order no.

Do you ship outside the UK? 

We ship internationally via a tracked courier service.

Dispatch & Delivery. 

We dispatch all orders over £20 via a tracked service from Royal Mail, Hermes and Fedex. All items are sent within 24 hours (unless a public holiday) via a tracked service. Small to medium items are sent via Royal Mail or Collect Plus whilst larger and expensive items are sent via UPS or Parcel Force. All items will need to be signed for when delivered.

All orders placed by 2pm are shipped same day.

I am experiencing issues using my credit card on your site. 

If you are experiencing issues using your credit/debit card on the website please double check that you have the available funds on the card or account, expiry date and that you have entered the correct number and verification code from the back of your credit/debit card. If the issues persist then please contact your bank to ensure that no holds have been placed on the credit/debit card.

If you need assistance with placing an order please email us at sales@gamesconnection.co.uk and one of our dedicated sales representatives will assist you.

I accidentally put the wrong information on the address form. 

Email sales@gamesconnection.co.uk with your order no and details you need updated.

Need assistance in choosing the correct product? 

With the vast amount of products on offer it can be difficult choosing the correct item. If you need assistance or have questions with regards to a product(s) please email us at sales@gamesconnection.co.uk and one of our dedicated sales representatives will be able to assist.

Net Orders Checkout

Item Price Qty Total
Subtotal £ 0.00 GBP
Shipping
Total

Shipping Address

Shipping Methods